Property Management: Insights from industry leaders

Posted on 1st Mar 2024 • Filed under property management


   A staggering 80% of companies do not employ a centralised system to manage issues and maintain communication with tenants and facilities management companies. This lack of centralisation leads to challenges that can severely impact efficiency and service quality.


   Imagine taking up to two weeks just to locate a document requested during an evaluation, or an average of three weeks to resolve a tenant's request. The absence of clear ownership for ad-hoc property management tasks only adds to the chaos, often resulting in a perpetual cycle of "fire-fighting" whenever a tenant issue escalates. These issues are not isolated incidents but are rather prevalent, especially in large portfolios spread across various geographical locations.

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